OUR TEAM

NYX is an accomplished onshore tech support company having headquarters in VA, providing all services from its R&D labs in India.

The Team at NYX


The caliber of an enterprise to deliver effective and efficient services to its clients rests extensively on its resources.

Moreover, the work force is indulged in regular Research & Development work that helps yield more customized solutions for specific needs. However, most tech support companies overlook the significance of training and employing an intellectual resource. Complementing the soaring need of such resources and following all ethical practices, we at Nyx have always believed in encouraging our engineers to pull their creative as well as intellectual threads and bestow their fullest potential towards delivering more effective troubleshooting services.

Nyx is backed by years of substantial troubleshooting and development for clients spanning from domestic to international markets. The same could not have been achieved without innate loyalty and consistency from our employees. There is a blend of beginners aiming to make it big in the tech support space and experienced professionals. While the former plunges at the latest gadgets and tools, the senior engineers walk them through the strategic process that would help in resolving an issue in an optimized manner.

Nyx is backed by years of substantial troubleshooting and development for clients spanning from domestic to international markets. The same could not have been achieved without innate loyalty and consistency from our employees. There is a blend of beginners aiming to make it big in the tech support space and experienced professionals. While the former plunges at the latest gadgets and tools, the senior engineers walk them through the strategic process that would help in resolving an issue in an optimized manner.

Nyx is backed by a staunch sales team consisting 10 professionals. The team is well experienced and capable of generating enormous amount of revenue for the company . Finance is called as the BLOOD of any organization and our sales force keeps it alive always. We also make sure that our people do not use misleading/false selling techniques to sell our services by keeping regular quality audits for the calls they take. We have 3 auditors who carefully audit the quality of sales on regular basis.

Some attributes that make our technical engineers different from the usual task force are:

  • Covering both beginners and professionals, at Nyx we follow a practice of in-house learning and training sessions that help all nourish their existing skills to match the ever transforming trends in hardware manufacturing and software development business.
  • We have been hiring certified engineers so that the overall knowledge base of the company flourishes. Besides, we have been encouraging all our staff to take up certification exams to attain attested recognition in their respective domains.
  • Demarcated departments and teams for Hardware, Software and customer training help us deliver staunch services with no compromise upon apical standards.
  • Our engineers have the access to all the latest tools and software. This helps us resolve most issues at the first level and discourage escalations.

Last and not least, our engineers are supportive and would educate you about the issue from scratch. You may feel free to shoot any query. Hesitation will not be allowed to play.

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