F.A.Q

Nyxology provides technical support for computer software, hardware/peripheral, and networking issues over the phone and via on-line chat for a single designated computer.

FAQs - Technical Support


  • What are the services Nyx provides?
    • Nyxology provides technical support for computer software, hardware/peripheral, and networking issues over the phone and via on-line chat for a single designated computer. No more trying to decide which software or hardware vendor to contact for support, or wasting hours spinning your wheels trying to search out answers. Nyx’s engineers can access your computer remotely to diagnose and resolve issues.

  • What is remote technical support?
    • Remote technical support is a method for troubleshooting software related problems via remote desktop connections. Our engineers use software that allows them to access the user's desktop via the Internet. With the user's permission, the engineer can take control of the user's mouse and keyboard, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, etc. If the remote service permits it, the engineer can even reboot the PC and reconnect remotely to continue his/her work without the user's assistance.

      Normally only software can be "repaired" remotely. A computer with a broken hardware component (such as a motherboard or hard disk) can, in some cases, be diagnosed and worked around but must be repaired or replaced while co-located with the defective hardware. However hot-swappable components do allow for remote replacement of faulty hardware to some extent, without the need for shutting down the system in question.

  • Why should I use Nyx and not any other company?
    • The engineers Nyx employs are highly qualified to resolve any issue in their own respective domains and expertise. Our company is known for the level of customer service we provide. There are regular quality checks on our employees and engineers due to a zero tolerance policy we follow. The Marketing techniques we follow are completely designed to favor our customers. We give a chance to our customers to earn rewards in cash and kind by referring their friends to use our services.

  • What are Nyx’s hours of operation?
    • Our engineers are available 24 hours for 7 days a week.

  • What information do I need to have before calling NYX customer support for technical services?
    • To better answer your questions and to help solve any problems, please have the following information available when contacting NYX:

      Equipment type (brand, model)

      Software name and version

      Detailed description of the problems

      Sample images, if available

      Contact information

  • How long will it take for the engineer to resolve the issue?
    • As you might expect, each case is taken on an individual basis. When your service call or email is first received, it will immediately be transferred to our technical department. The time required will depend on the complexity of the issue.

  • Can I request a specific engineer by name?
    • We feel proud when one of our engineers provides exceptional support. We’ll try our level best to honor these requests whenever possible, but please note that there are times when their specific expertise may be needed elsewhere. In those scenarios, we will transfer you to our equally potent and skillful engineers so that your issue gets resolved with equal expertise and care.

  • How will I have to do the payment for the services?
    • You will have to go to our website and do the payment yourself on our payment gateway using your Credit/Debit card or online banking.

  • Will my banking information, credit/debit card details be saved by NYX?
    • As a part of data security policy of our company, we do not take any of our customers’ confidential details. Instead, we let them make the payment themselves through a secured gateway on our website, ruling out any possibility of fraudulent activities and data compromise. No credit/debit card details will be saved by our company unless the customer himself wants us to do so.

  • How exactly does Nyxology works? How can my computer be fixed without taking it anywhere?
    • We at Nyxology are continuously working to enhance the ease of your life when it comes to advanced technology, and the Nyx’s remote Support process is certainly no exception:

      A problem arises on a client's computer

      The client calls the Nyx Premium Support phone line, informing them of the problem

      A certified Technical engineer remotely and securely accesses the troubled computer and fixes the issues.

  • How secure is the payment I’m doing for the services or how do I know if this is not a scam?
    • nyxology.com is a verified Authorize.net merchant and you can be sure of the fact that the payment you are doing at our website is absolutely secure and verified.

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