Nyxology provides technical support for computer software, hardware/peripheral, and networking issues over the phone and via on-line chat for a single designated computer. No more trying to decide which software or hardware vendor to contact for support, or wasting hours spinning your wheels trying to search out answers. Nyx’s engineers can access your computer remotely to diagnose and resolve issues.
Remote technical support is a method for troubleshooting software related problems via remote desktop connections. Our engineers use software that allows them to access the user's desktop via the Internet. With the user's permission, the engineer can take control of the user's mouse and keyboard, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, etc. If the remote service permits it, the engineer can even reboot the PC and reconnect remotely to continue his/her work without the user's assistance.
Normally only software can be "repaired" remotely. A computer with a broken hardware component (such as a motherboard or hard disk) can, in some cases, be diagnosed and worked around but must be repaired or replaced while co-located with the defective hardware. However hot-swappable components do allow for remote replacement of faulty hardware to some extent, without the need for shutting down the system in question.
The engineers Nyx employs are highly qualified to resolve any issue in their own respective domains and expertise. Our company is known for the level of customer service we provide. There are regular quality checks on our employees and engineers due to a zero tolerance policy we follow. The Marketing techniques we follow are completely designed to favor our customers. We give a chance to our customers to earn rewards in cash and kind by referring their friends to use our services.
As you might expect, each case is taken on an individual basis. When your service call or email is first received, it will immediately be transferred to our technical department. The time required will depend on the complexity of the issue.
We feel proud when one of our engineers provides exceptional support. We’ll try our level best to honor these requests whenever possible, but please note that there are times when their specific expertise may be needed elsewhere. In those scenarios, we will transfer you to our equally potent and skillful engineers so that your issue gets resolved with equal expertise and care.
As a part of data security policy of our company, we do not take any of our customers’ confidential details. Instead, we let them make the payment themselves through a secured gateway on our website, ruling out any possibility of fraudulent activities and data compromise. No credit/debit card details will be saved by our company unless the customer himself wants us to do so.